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T – Tell people how you feel.  They cannot read your mind.

A – Allow someone to tell you how they feel. 

L – Learn your communication weaknesses (No blaming, don’t be the yes man just to bring peace, distacter – stick to the subject, the computer? – always need too many details or over analyze everything)

K – Kindly listen, kindly respond – there is never a reason for rudeness – never

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